Terms of service

Returns
We want you to love your purchase! If you are not completely satisfied, you may return eligible items within [7] days of delivery for a full refund.

Conditions for Returns:
To be eligible for a return, your item must:

• Be in unused, original condition with all tags attached.

• Be in its original packaging (including boxes, manuals, and accessories).

• Not be a final sale or custom-made item (see exclusions below).

• Who Pays for Return Shipping?

  • If the return is due to our error (you received a wrong, defective, or damaged item): We pay. We will provide you with a prepaid return shipping label at no cost to you.

  • If the return is due to a change of mind (you ordered the wrong size, color, or simply no longer want it): You pay. The return shipping cost will be deducted from your refund, or you can arrange your own courier.

  How to Initiate a Return:
  To start a return, please contact us at [masiapatap@gmail.com] within [7] days of receiving your order with your Order Number and reason for return. We will provide you with the return address and instructions.

  Refunds:
  Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within [5-10] business days. Please note, your bank may take additional time to reflect the credit.

• Damages & Defects:
  Please inspect your order upon arrival. If your item arrives defective, damaged, or incorrect, contact us immediately at [your support email] with a photo of the issue. We will make it right immediately—free of charge.